SMS Product Specialist – remote role

As a Technical Support Engineer / SMS Specialist you will be the point of escalation for SMS related issues and provide subject matter expertise to the wider support team

Your new role:

• Work closely with new customers during onboarding, supporting them by providing solutions to any technical challenges;
• Work closely with account managers and their customers to quickly and effectively analyze and resolve complex technical issues in their daily business;
• You’ll take ownership of supporting the SMS platform and work with support software engineers to ensure minimal issues can arise;
• Provide feedback to Carrier and Routing teams to improve service options and pro-actively share knowledge with customers and colleagues;
• Focus on enhancing and improving existing functionalities on the platform for customers’ day-to-day business;
• Develop, maintain and improve strong relationships with customers’ contact persons;

What we require

• Proven customer service skills with at least 2 years of experience as a Technical Engineer in telecommunications, preferably in the A2P Messaging industry;
• Good understanding of networking protocols, primarily TCP/IP, client/server applications, SMPP, REST/SOAP APIs and other common protocols;
• Comfortable with Linux environment, working from CLI, remote management through SSH, analyzing log files and configurations, scripting;
• Strong analytical and problem-solving skills, with the ability to process multiple tasks and tickets concurrently and follow through on them to completion;
• Fluent in English;
• Excellent communications skills and a team player with experience working in remote, international teams;
• Good interpersonal skills;
• Computer Science degree preferred.

What we offer:

• International company with international mindset.
• Unique team spirit and informal work environment.
• Training opportunities and career growth program.
• Work with talented and collaborative coworkers who will support you and help you grow.
• Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.