Client Advocate – Remote role in Latin America

A Client Advocate is the voice of a client within NobelBiz.
A point of contact with existing customers to answer their queries and increase client satisfaction.
The position acts as a central hub for direction and answers regarding their account.
Becoming an expert in our products, clients, and who does what within Nobelbiz.
The Client Advocate will use their communication skills to identify and address clients’ needs while representing our company in a positive way.
Ultimately, the role contributes to building profitable, long-term relationships with our clients to reach their business objectives.

Desired Skills and Experience:

  • Ability to operate in positions requiring significant self-direction and motivation
  • Work in a dynamic environment with a proven ability to balance competing demands and priorities as well as operate independently
  • Previous customer service experience will be an advantage
  • Contact center experience a plus
  • Bachelor’s Degree or equivalent preferred.

Responsibilities:

  • Manage, maintain and update the company’s customer database for the accounts assigned
  • Build, establish and maintain positive customer relationships
  • Identify and work with appropriate company’s personnel to resolve customer problems
  • Prepare reporting on clients as required by management
  • Assist and manage escalations
  • Deliver Invoice reviews
  • Manage daily client needs via Phone, Email and Video Conference
  • Ensure prompt and accurate answers to clients’ queries
  • Communicate product and pricing details clearly
  • Coordinate with the leadership on key client updates
  • Generate interest and opportunities for other product opportunities
  • Manages business reviews with clients
  • Negotiate new agreements
  • Owns retention efforts in managing churn
  • Educates clients on new products
  • Manages adds, moves, changes
  • Generates referrals, references, and testimonials

Additional Responsibilities:

  • Ongoing education in the customer market segments that the company focuses its sales efforts on
  • Sales, customer service, and account management education and continuous improvements in selling and account management skills that are provided by the company as well as self-improvement programs

Knowledge and Skills:

  • Experience interacting with clients using the telephone, email, and video conference
  • Strong communication skills including reading, written and verbal skills that would be normally expected from a college degree
  • Ability to persuade and influence others
  • Strong interpersonal skills
  • Experience with CRM software (e.g. Zoho)
  • Ability to deliver an excellent customer experience
  • High degree of professionalism
  • Good time-management skills with a problem-solving attitude
  • Ability to work effectively in high pressure, competitive and multiple task environments
  • High attention to detail
  • Excellent networking, relationship building, communication skills.

What we offer:

  • International company with international mindset.
  • Unique team spirit and informal work environment.
  • Training opportunities and career growth program.
  • Work with talented and collaborative coworkers who will support you and help you grow.
  • Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.
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