Customer Care and Retention Specialist – Remote Role in Latin America

Your skills & personality:

➢ Punctuality, willingness to work in shifts;

➢ Excellent communication skills and patience;

➢ Fun to be around with;

➢ Creative & flexible mind;

➢ Proactive and a great team player;

➢ Friendly and intelligent – seriously, we have a test for that 

Your journey with Nobel:

Within the first 6 months you’ll…

➢ Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm

➢ Dive right into our training progrаm аnd quickly stаrt dеvеloping аn undеrstanding of our compаny’s systеms аnd work procеdurеs

➢ Act аs а junior customer carе representative and start tаking cаlls аnd drive consultаtive, quality conversаtions with customers in order to solve the 1st level complaint analysis and troubleshooting

➢ Provide product information and usability assistance based on Request Fulfillment.

Before 12 months you’ll…

➢ Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts

➢ Tap into the knowledge you’ve been building in order to provide live help to customers by chat.

After 12 months you’ll…

➢ Put on your hat of specialist customer care representative in order to train and motivate your pears;

➢ Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions

➢ Put down your headphones and interact with customers more by email and less by phone;

➢ Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.

What we offer:

➢ International company with international mindset

➢ Unique team spirit and informal work environment

➢ Training opportunities and career growth program

➢ Work with talented and collaborative coworkers who will support you and help you grow

➢ Additional perks as part of our culture: team buildings, diverse Fun at Work activities every month.