Director of Contact Center Digital Transformation – remote in USA

Role description

• New clients acquisition
• Calling and Emailing targeted named accounts during pre-determined slots of time
• Immediately respond to all informational requests from prospective customers
• Effectively and efficiently log sales interactions within the contact management software tools
• Move leads through your funnel
• Generate lists of named accounts to target
• Attends meetings and trainings as required
• Partners with all internal resources as needed
• Discovery calls
• Participate in Demos
• Attend Trade Shows
• Visit prospective clients
• Generate proposals and agreements
• Negotiate and close new logos

Requirements

• Bachelor’s Degree in Business, Marketing, Communications or similar field or equivalent work experience required
• Strong knowledge of Microsoft front-office products (e.g. Word, Excel, PowerPoint, Outlook)
• Solid understanding of needs analysis sales process
• Proven experience communicating, negotiating, and closing with executives and stakeholders
• Proven experience understanding customer needs and being able to articulate solutions
• Creatively and consistently communicate with calls, emails, webinars, meetings and other related events
• Identify and influence all levels within organizations, including operations, engineering, and executive leadership
• Establish strong working relationships internally across teams
• Prepare and participate in weekly calls
• Excellent presentation skills, verbal and written communication skills
• Strong interpersonal communication, active listening and conflict resolution skills
• Create and maintain a Sales Plan, focused on achieving quarterly and yearly quota targets
• Advance leads through the pipeline and close
• Set accurate expectations for solution capabilities
• Ability to handle objections and educate prospects in a consultative manner
• Excellent time management with ability to multi-task, prioritize etc.
• Success prospecting, engaging, acquiring mid-market and enterprise level customers
• Owning strategy around funnel, pipeline, forecasting
• Ability to travel up to 50%

What we offer:

• A friendly and familiar team with modern leadership and with short decision-making processes
• The chance to help shape an innovative and unique sales process and actively incorporate your ideas
• Work life Balance
• Entrepreneurial environment with ability to make their path
• Adding Value to the call center environment
• An attractive salary model consisting of a fixed salary and commission