Helpdesk Engineer

A little bit about our team

We are a diverse team comprising of software developers, product managers and supporting operational teams. We have a true globally distributed team from 20 countries, but we are all united in a common goal to build the next generation of products.

You will be working as part of the IT team which comprises of 2 senior systems administrators and a helpdesk team mate. You will have ample opportunities to learn about technologies used in some of the world’s largest companies.

What will you do:

• Respond to requests for technical assistance via service-desk or email;
• Log work and all helpdesk interactions into ticketing system;
• Follow requests through to resolution;
• Troubleshoot of routine hardware issues, local or remote;
• Troubleshoot of routine software issues, local or remote;
• Install software on local machines or remotely;
• Escalate issues of a higher complexity to senior helpdesk engineers, sysadmins or netadmins;
• Update and keep inventory accurate;
• Enforce and abide to security best practices;
• Purchase spares or consumables following internal procedure, follow up with finance to ensure payment is done timely;
• Search online for possible solutions when they aren’t documented in our knowledgebase, create and update knowledge articles in the IT knowledgebase;
• Participate in team projects that enhance the quality of service;
• Other IT related functions and projects as requested that are not limited to daily IT support;

What are we looking for:

Must haves:

• The willingness and the ability to solve problems and overcome challenges;
• Good understanding of Windows operating system;
• Good understanding of computer systems (hardware and software);
• Good understanding of Active Directory (Account creation, password resets, group membership);
• Good understanding of TCP/IP and VPN systems;
• Ability to diagnose and resolve basic technical issues;
• Proficiency in English;
• Excellent communication skills;
• The ability to translate technical information to non-technical users;
• Customer-oriented and cool-tempered;

Nice to have:

• Experience using a Ticketing system;
• Experience providing support via remote tools;
• Experience handling technical service tickets;
• Experience administering email users and distros;
• Good understanding of MAC OS;

What we offer:

• Permanent long-term collaboration contract;
• Full-time position (40h a week);
• Rewarding compensation package consisting of salary and a performance bonus;
• Hybrid way of working;
• Vacation days (paid time off and national days);
• Great collaborative culture with an international team of over 25 different nationalities;
• Trainings, team buildings, fun at work activities;
• Opportunities for growth and development;
• Yearly performance reviews;
• Wellbeing program with workshops and webinars led by experts;

For the full list of benefits please check here

About us

Who we are and what we do:

Nobel is an international technology company for 20+ years. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards, superior carrier services worldwide, innovative call center solutions, and more.

As an Employer, Nobel was awarded year after year in TOP 5 Employers in IT&C industry.