Implementation Engineer – remote role in Latin America

The Implementation engineer is responsible for delivering successful customers implementations in the CCSaas environment.

Contributing to the Company`s business growth by successfully implementing the company`s technologies for new customers, aiming to help them achieve their business goals.

Responsibilities:

  • Become a subject matter expert on the company`s CCSaas technology, both from a functional, as well as a technical perspective;
  • Analyze customer needs and requirements to determine best course of action in customer’s implementations, assisting with the overall technical design concept;
  • Actively communicate and collaborate with Solutions Engineering, Development with respect to customer requirements and needs, RFPs or highly technical demonstrations;
  • Implement, install and test Company`s CCsaas solutions on test and production environments, configuring our software to meet specific requirements, writing custom code when needed, to extend our software’s functionality;
  • Assist clients during the entire software implementation lifecycle and make appropriate customization to meet client needs, acting as primary technical point of contact for customers during their implementation;
  • Act as Tier 2/3 escalation point for incidents;
  • Conduct evaluations of existing technology to determine areas of improvement;
  • Interacting with customers for sign offs, delivery activities and training on technical aspects of our software- scripting, DB structure etc;
  • Update internal documentation;

Competences:

  • Experience in a similar position or as a part of technical team in a CCSaas or solution environment
  • Technical understanding of cloud technology, including: AWS, hosted, SAAS and CCAS solutions
  • Fast learner with initiative and drive to be successful
  • Excellent written and verbal communication skills in English and Spanish.
  • Problem-solving
  • Strong technical background- computer programming knowledge: Structured DBs and SQL, JavaScript, .NET, HTML, MsSQL
  • General knowledge of: WebRTC, Freeswitch or Asterix

What we offer:

  • International company with international mindset
  • Unique team spirit and informal work environment
  • Training opportunities and career growth program
  • Work with talented and collaborative coworkers who will support you and help you grow
  • Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.
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