Junior NOC Operator – Remote role in Latin America

Remote role in Latin America

As a Junior NOC Operator, your contribution will be critical to the team for opening trouble tickets for the issues escalated, following up with our partners via email, and performing testing of providers' routes based on current requests.
Your work has a direct impact on the uptime, performance, and reliability of the network, which is crucial for Nobel's overall business operations.

Your journey with Nobel:

  • 0 to 3 months: The first part of your adventure in Nobel will start with extensive Training. The entire Team will support you along the way and confirmation will come dressed in passed procedures tests, outstanding feedback sessions, and impeccable KPIs.
  • 3 to 6 months: The moment for adding layers has come – you have the know-how, and you have the correct representation of your abilities, so it’s time to turn deficiencies into opportunities.
  • 6 to 12 months: Seniority is around the corner! What a journey it has been, right? You’ve reached a very important milestone, one that’s about growth, overachievement, maturity, and responsibility.
  • After 12 to 18 months: Your journey as a senior will often resemble your path as a junior when it comes to settling the new information and constantly improving and fine-tuning your skills. The seniority, however, requires a rock-solid foundation, maturity, and perspective.

Every team member has a personal learning process and follows an individual timeline.

What are we looking for:

Must haves:

  • Very Good English skills
  • Commitment to work in shifts
  • Demonstrate attention to details
  • Follow leadership and meet set deadlines
  • Collaborate with colleagues to meet team objectives
  • Ability to follow up on tasks until reaching a resolution while keeping affected parties in synch

Nice to have:

  • Ability to work under pressure
  • Demonstrate flexibility and accept constructive feedback in order to improve performance

What will you do:

  • Open TTs with issuing providers
  • Perform follow-up with provider counterpart on existing TTs
  • Perform manual testing of providers’ routes to validate issue resolution
  • Perform manual testing of providers’ routes to validate product quality
  • Monitor standard alerts for carrier capacity and escalate potential issues
  • Monitor standard alerts for short-duration calls and escalate potential issues
  • Work schedule: 5 work days Monday to Sunday

What we offer:

  • Permanent long-term collaboration contract
  • Full-time position (40h a week)
  • Rewarding compensation package consisting of salary and a performance bonus
  • Remuneration in USD
  • Flexibility of working from home from any corner of the world
  • Vacation days (paid time off and national days)
  • Great collaborative culture with an international team of over 25 different nationalities
  • Training, team building, fun at work activities
  • Opportunities for growth and development
  • Yearly performance reviews
  • Wellbeing program with workshops and webinars led by experts

For the full list of benefits please check here

If this opportunity sounds like the right fit for you, click apply with your resume!


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