Sales Engineer – remote in Latin America

The Sales Engineer is a team member using extensive technical knowledge during the Sales Process, presenting products to clients, answering technical questions, and gathering requirements that lay ground for effective solution implementations.

Responsibilities:

  • Become a subject matter expert on the company`s CCSaaS technology, both from a functional, as well as a technical perspective
  • Conduct in-depth discovery sessions and workshops with prospects to identify use cases and business pains points in or around the contact center environment
  • Act as strategic consultant to potential clients, leading the demonstration of the company`s CCSaaS solutions
  • Master our company`s value proposition, ensuring consistency in messaging the solution’s features and functions
  • Gather, elicit, and document requirements- translating customer needs and requests into product implementation requirements.
  • Design specifications or solution proposals
  • Strategically map company`s CCSaaS technology to the client’s pain and underlying business challenges
  • Actively communicating and partnering with Sales, Engineering, Product Management with respect to customer requirements and needs
  • Helping prioritize product roadmap based on customer feedback, competitive intelligence, and market trends

Requirements:

  • 5+ years of experience in technical sales or solutions engineering experience specific to the contact center industry, with a focus on cloud solutions
  • General knowledge of structured Databases and SQL
  • General programming knowledge: Javascript, HTML5
  • Technical understanding of cloud technology, including AWS, Azure, hosted, SaaS and CCaaS solutions
  • Integrity
  • Fast learner
  • Self-motivated with initiative and drive to be successful
  • Problem solving
  • Comfortable interfacing with high-level decision-makers at major enterprises.
  • Solid MS Office experience

 

What we offer:

  • International company with international mindset.
  • Unique team spirit and informal work environment.
  • Training opportunities and career growth program.
  • Work with talented and collaborative coworkers who will support you and help you grow.
  • Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.
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