Senior Helpdesk Engineer

If you are career driven and love to learn, then you will love to work for our company. We are an exciting company with a 22-year history and in the middle of a massive reinvention. A reinvention that sees us gearing for massive growth in the businesses of contact centers and automation.
Our culture is based on trust, freedom and support. We trust you do deliver your best and to do that you will have the freedom you need. When there are challenges the senior team members will always be there to help.

A little bit about our team

We are a diverse team comprising of software developers, product managers and supporting operational teams. We have a true globally distributed team from 20 countries, but we are all united in a common goal to build the next generation of products.

You will be working as part of the IT team which comprises of 2 senior systems administrators and a helpdesk team mate. You will have ample opportunities to learn about technologies used in some of the world’s largest companies.

About the Role

  • Administer users’ accounts according to working procedures;
  • Identifies and resolves problems and restores services to the user in a timely and efficient manner with minimum disruption to the user;
  • Solves reported helpdesk issues according to technical and administrative policies of the company;
  • Monitors, creates backups, updates and troubleshoot incidents for monitoring systems;
  • Performs periodic network scans, solves discovered vulnerabilities, reports results and proposes security improvements;
  • Document commonly occurring problems and create How-to articles;
  • Improve manual processes with the goal of automating to reduce manual labour;

Role Requirements

  • At least 2 years working experience as a helpdesk engineer in an organization with 50+ team members. Experience in a globally distributed organization is especially desired;
  • Excellent troubleshooting skills to quickly identify problems based on user tickets and create technical tasks;
  • Ability to quickly prioritize multiple tasks based on various factors including severity of issue and time zone of team member;
  • Excellent interpersonal skills and documentation skills;
  • Detail oriented and ability to work under pressure;
  • Ability to get things done following proper procedures;
  • General knowledge of data security practices;

Technical Requirements

  • Windows family of operating systems 2003, 2012 (Professional, Advance server);
  • Email subsystems and protocols (SMTP, IMAP, POP);
  • Windows 2012 domain services (DNS, Active Directory, ISA, etc.);
  • Enterprise applications and services (Symantec Antivirus Suite, Symantec Backup Exec, Squid Proxy Server, Sendmail / Postfix MTA, Apache / IIS HTTP Servers);
  • Networking concepts and protocols (TCP/IP, Subnetting, OSI Model).

What we offer

  • International company with international mindset;
  • Unique team spirit and informal work environment;
  • Training opportunities and career growth program;
  • Work with talented and collaborative coworkers who will support you and help you grow;
  • Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.

Refer a friend


Apply with resume

Click to browse or drag & drop your resume here


Apply with LinkedIn