Senior Helpdesk Engineer

A little bit about our team

We are a diverse team comprising of software developers, product managers and supporting operational teams. We have a true globally distributed team from 20 countries, but we are all united in a common goal to build the next generation of products.

You will be working as part of the IT team which comprises of 2 senior systems administrators and a helpdesk team mate. You will have ample opportunities to learn about technologies used in some of the world’s largest companies.

About the Role

• Administer users’ accounts according to working procedures;
• Identifies and resolves problems and restores services to the user in a timely and efficient manner with minimum disruption to the user;
• Solves reported helpdesk issues according to technical and administrative policies of the company;
• Monitors, creates backups, updates and troubleshoot incidents for monitoring systems;
• Performs periodic network scans, solves discovered vulnerabilities, reports results and proposes security improvements;
• Document commonly occurring problems and create How-to articles;
• Improve manual processes with the goal of automating to reduce manual labour;

Role Requirements

• At least 2 years working experience as a helpdesk engineer in an organization with 50+ team members. Experience in a globally distributed organization is especially desired;
• Excellent troubleshooting skills to quickly identify problems based on user tickets and create technical tasks;
• Ability to quickly prioritize multiple tasks based on various factors including severity of issue and time zone of team member;
• Excellent interpersonal skills and documentation skills;
• Detail oriented and ability to work under pressure;
• Ability to get things done following proper procedures;
• General knowledge of data security practices;

Technical Requirements

• Windows family of operating systems 2003, 2012 (Professional, Advance server);
• Email subsystems and protocols (SMTP, IMAP, POP);
• Windows 2012 domain services (DNS, Active Directory, ISA, etc.);
• Enterprise applications and services (Symantec Antivirus Suite, Symantec Backup Exec, Squid Proxy Server, Sendmail / Postfix MTA, Apache / IIS HTTP Servers);
• Networking concepts and protocols (TCP/IP, Subnetting, OSI Model).

What we offer

• International company with international mindset;
• Unique team spirit and informal work environment;
• Training opportunities and career growth program;
• Work with talented and collaborative coworkers who will support you and help you grow;
• Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.