Solutions Engineer – remote in Morocco

Your Impact:

Your success here at Solutions Engineering division will directly impact the growth of our overall organization. You will be masterful designing, developing and implementing our contact center offer while meeting timelines and assuring the highest levels of services to our clients and internal department.

What this role is:

• You will be a member of our solutions engineering team servicing NobelBiz cloud and premise-based customers. Our customers contact us by phone, chat, email, or video, and you’ll identify the issue and find the solution to the problem. You won’t be in this alone. We are a team that helps each other and likes to have fun too.
• You’ll also lead new customer’s system implementation and help on the onboarding process.
• You’ll also have the opportunity to develop customize user interfaces, scripts, IVRs and DBRs as well as lead third party integrations within he NobelBiz Omni+ Ecosystem.

What this role isn’t:

• You aren’t at an IT helpdesk changing passwords, and turning it off and back on probably won’t work. You will be troubleshooting customer issues with our cloud platform on AWS. You also won’t be able to fix it and forget it. We want you to document and share what you found out with the rest of the team.
• You won’t be dealing with mundane entry level request, doing repetitive work or waiting for the phone to ring. You’ll be proactive engaging with customer and leading some of the most forefront technology solutions in the industry.

Required Experience:

• 5+ years of experience in a similar position or as a part of technical team in a contact center technology provider with a focus on cloud and software solutions.
• Technical understanding of cloud technology, including: AWS, Azure, hosted, SAAS and CCAS solutions.
• Management experience in a contact center and/or technology company.
• Excellent verbal communication and presentation skills. Comfortable interfacing with high-level decision-makers at major enterprises.
• Strong collaboration and teamwork skills.
• Excellent problem determination and problem-solving skills
• Must be able to work and cope under pressure on limited timelines.

What we offer:

• International company with international mindset.
• Unique team spirit and informal work environment.
• Training opportunities and career growth program.
• Work with talented and collaborative coworkers who will support you and help you grow.
• Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.