Product Training Specialist – remote role

Responsibilities:

• Gaining a deep understanding of the product or service and its potential applications within the industry;
• Maintaining knowledge of the company’s offerings and competitors’ products;
• Assessing training and development needs based on defined training feedback loop- for both internal and external training;
• Designing, developing, and presenting training materials, using various forms and formats, that educate customers and employees on product functionality, best practices or procedures;
• Creating presentations, guides, and/or videos that outline the features and benefits of products and services;
• Ensuring that all training materials are up to date and relevant to the company’s product and services portfolio while ensuring cohesive formats across all forms of delivery method;
• Preparing for personalized/dedicated customer training sessions by adapting syllabus, lesson plans, and handouts to fulfill clients’ specific needs to learn, maintain or improve system skills;
• Establishing & maintaining training and development activities, attendance, assessment results, and retraining needs;
• Evaluates program effectiveness through assessments, surveys, and feedback;
• Liaising with SMEs for creating training materials and delivering training on technical/specialized training;

Competencies:

• Previous experience in Contact Center management/supervision/training;
• Self-motivated with initiative and drive to be successful;
• Ability to research & evaluate training options and alternatives;
• Ability to work with deadlines and with minimum supervision;
• Experience in interfacing with prospective trainees to determine training needs;
• Excellent communication skills (written, verbal, email and presentation);
• Strong interpersonal skills, with the ability to work effectively with a wide range of personality types;
• Adept with a variety of multimedia training platforms and methods;
• Customer orientation;

What we offer:

• International company with international mindset
• Unique team spirit and informal work environment
• Training opportunities and career growth program
• Work with talented and collaborative coworkers who will support you and help you grow
• Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.